Gambling support for readers in Australia

You do not need to wait for a crisis to speak to someone. If gambling is affecting everyday life or someone else’s gambling worries you, a support service can help you talk through the situation.

These pages provide information and links. They are not a counselling service; see the role and limits of this website.

Call the Gambling Helpline on 1800 858 858 for free, confidential support, 24 hours a day. Gambling Help Online also offers online counselling. Support is available to people affected by someone else’s gambling, including family and friends.

Use Gambling Help Online to find online support. Reading this guide does not submit an enquiry to a counsellor. The distinction is explained in this website’s privacy notice.

BetStop should not be described as a way to block Winbay. Its licensed-provider scope matters. For an operator-specific request, start by checking the operator’s contact channel.

Understanding promotional restrictions can help explain why an advertised balance may come with conditions. You do not have to continue gambling because money has already been spent or a promotion is nearing expiry.

If offers or account messages are adding pressure, pause and speak to an independent support service about practical steps that suit your situation.

Counselling and an operator complaint serve different purposes. A support service can help you with the effects of gambling; it cannot promise to recover funds from a gambling account.

You can seek support while keeping a separate written record of an account issue, using the account query guidance to prepare a non-urgent question. This website cannot manage either process for you.